Snoezelen Aftercare & Support Service

What is provided?

A qualified Rompa engineer will provide you with 2 visits to your Snoezelen Room, this will be within the dates specified in your agreement period. During these visits Rompa shall provide the following services, when applicable:

Refresher training on equipment (supplied by Rompa)
Replacement of fuses/bulbs (where necessary)
Cleaning of Sensory Equipment (subject to onsite procedures)
Emptying and cleaning of water based products (where routine maintenance by customer is up to date)
Basic Health & Safety Review (Sensory products only)
Potential Improvement Advice
Full service report on completion

How much is this service?

When can I access my support?

Starts 12 months after installation, you can re-new our aftercare and support service when your equipment reaches 5 years old.

What about technical queries?

Telephone support is also included for technical queries you may have.

How to arrange a visit?

The visits will be arranged at your request, within the agreement period, for a date mutually agreed and at our soonest opportunity.

Email: [email protected]

Telephone: 01246 211 777

Service Care Terms and Conditions:

You must carry out routine maintenance as required as detailed in the product instructions.
Water should be changed on water based products every 6 weeks.
Equipment to be used as per the product instructions.
Sensory room users to be supervised by member of staff or responsible adult.
No sharp objects should be allowed near the equipment.
Replacement parts are chargeable.
Does not cover accidental damage.
If parts become obsolete, this does not lead to the replacement of the product.
If we are unable to repair a product on site, we will bring back to Rompa. The repair may take up to 3 weeks.
We cannot service or repair any products not supplied by Rompa.