Snoezelen Aftercare & Support Service

What is provided?

A qualified Rompa engineer will provide you with 2 visits to your Snoezelen Room, this will be within the dates specified in your agreement period.  During these visits Rompa shall provide the following services, when applicable: 

  • Refresher training on equipment (supplied by Rompa)
  • Replacement of fuses/bulbs (where necessary)
  • Cleaning of Sensory Equipment (subject to onsite procedures)
  • Emptying and cleaning of water based products (where routine maintenance by customer is up to date)
  • Basic Health & Safety Review (Sensory products only)
  • Potential Improvement Advice
  • Full service report on completion 

How much is this service?

Contact us for a quote based on your bespoke Rompa Snoezelen environment.

When can I access my support?

Starts 12 months after installation, you can re-new our aftercare and support service when your equipment reaches 5 years old. 

What about technical queries?

Telephone support is also included for technical queries you may have.

How to arrange a visit?

The visits will be arranged at your request, within the agreement period, for a date mutually agreed and at our soonest opportunity. 

Email: installations@rompa.com

Telephone: 01246 211 777 

Service Care Terms and Conditions:

  • You must carry out routine maintenance as required as detailed in the product instructions.
  • Water should be changed on water based products every 6 weeks.
  • Equipment to be used as per the product instructions.
  • Sensory room users to be supervised by member of staff or responsible adult.
  • No sharp objects should be allowed near the equipment.
  • Replacement parts are chargeable.
  • Does not cover accidental damage.
  • If parts become obsolete, this does not lead to the replacement of the product.
  • If we are unable to repair a product on site, we will bring back to Rompa. The repair may take up to 3 weeks.
  • We cannot service or repair any products not supplied by Rompa.
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